Career

Recruitment Process

The COP29 Azerbaijan Operating Company is committed to professionalism in all recruitment and selection processes. Recruitment is based solely on candidates’ skills, knowledge, experience and competencies and is carried out in adherence to the applicable laws of the Republic of Azerbaijan. We aim to establish clear, equitable and unbiased criteria for selecting COP29 staff, ensuring a diverse, qualified, and dedicated workforce aligned with the conference’s objectives.


The selection process

The selection process is carried out in two stages. Candidate CVs are first selected through a screening process designed to assess a candidate’s qualifications and compatibility for the role. Candidates who pass the initial screening will be invited to a first-stage interview. Conducted by the relevant department representative, with an HR Team member present to support and ensure objectivity, this interview focuses on the candidate’s resume, experience, and overall fit with the organisation’s culture.


Following the first-stage interview, selected candidates will be invited for a second-stage interview, which further examines the candidate’s skills and knowledge, as well as how the candidate’s experience aligns with specific job requirements. This stage might involve meeting with different team members and could include assessments, case studies or tests. Upon successful completion of all selection stages, a job offer will be extended to the successful candidate. As a final step, the candidate will be required to sign an Employment Contract, officially commencing employment with the COP29 Azerbaijan Operating Company.


Interested candidates can apply by sending their CV/resumes to cv@cop29.az with the subject line specifying the relevant position vacancy.


Responsibilities:

  • Develop creative concepts and ideas that align with brand identity and goals.

  • Create cohesive umbrella communication ideas that encapsulate brand messages and vision.

  • Write compelling and persuasive copy for social media content and website.

  • Develop taglines, headlines, and descriptions that resonate with the audience.

  • Generate OLV ideas and scripts that convey brand stories and messages effectively.

  • Foster efficient collaboration and communication within the team to achieve project goals.


Requirements:

  • A comprehensive understanding of climate change, sustainability, event objectives, audience analysis, communication strategies, and digital marketing tools.

  • Strong understanding of digital and social media landscapes.

  • Ability to translate complex scientific and policy information into accessible and engaging content.

  • Team player mentality with the ability to collaborate effectively with colleagues and support team members as needed.


Responsibilities:

  • Regularly update and maintain the website to keep all content current and accurate.

  • Oversee website content creation, editing, and publication, including text, images, videos, and multimedia.

  • Analyze page metrics using analytics tools to gain valuable insights.

  • Foster efficient collaboration and communication within the team to achieve project goals.


Requirements:

  • Experience in regularly updating and maintaining websites.

  • Proficiency in creating, editing, and publishing website content, including text, images, videos, and other multimedia.

  • Proficiency in using analytics tools to monitor website performance metrics like traffic, bounce rates, and user behavior.

  • Strong collaboration and communication skills to work with IT, designers, and external vendors.


Responsibilities:

  • Develop and implement branding and marketing strategies to enhance the visitor experience during COP29.

  • Oversee the design and execution of visitor engagement programmes and marketing campaigns.

  • Coordinate with related teams to create promotional materials and communications that align with the event’s branding.

  • Collaborate with event organizers and stakeholders to ensure a cohesive and impactful visitor experience.

  • Work closely with Guest Services at the event venue.

  • Oversee the administration of the ticketing system to ensure efficient issue tracking, timely resolution of customer inquiries, and proper workflow integration across teams.

  • Create and execute innovative branding and marketing initiatives to enhance visitor satisfaction.

  • Work closely with other departments to ensure the alignment of visitor experience strategies with overall branding goals.


Requirements:

  • Bachelor’s degree in a related field.

  • Proven experience in a senior management role within the customer service, hospitality, and tourism sectors.

  • Strong leadership and team management skills.

  • Excellent communication, organizational, and problem-solving abilities.

  • Experience in developing and executing marketing campaigns and visitor engagement programmes.

  • Experience working at international events or high-profile conferences.

  • Familiarity with the COP (Conference of the Parties) framework and requirements.

  • Ability to introduce and implement innovative wayfinding solutions.

  • Understanding of wayfinding principles and best practices.

  • Understanding of visitor experience.


Responsibilities:

  • Sales Support: Assist the Green Zone Sales Manager in developing sales strategies, identifying potential clients, and managing sales pipelines.

  • Lead Generation: Research and identify potential exhibitors, sponsors, and partners interested in participating in the Green Zone. Develop a list of prospects to pursue.

  • Client Relations: Build and maintain strong relationships with clients, addressing their needs and ensuring excellent customer service.

  • Sales Administration: Manage sales contracts, ensure compliance with event regulations, and handle administrative tasks related to the sales process.

  • Feedback Collection: Gather client feedback and provide insights to improve the sales process and client satisfaction.

  • Problem Solving: Address any issues or challenges with exhibitors or sponsors in the Green Zone.



Requirements:

  • Experience: Two to three years of sales experience, preferably in event management, sustainability, or a related field.

  • Education: Bachelor’s degree in Business, Marketing, Environmental Studies, or a related discipline.

  • Skills: Strong communication, negotiation, and interpersonal skills. Proficiency in sales-related software and tools.

  • Languages: Proficiency in English and Azerbaijani.

  • Sustainability Knowledge: Understanding sustainability practices and environmental initiatives is a plus.

  • Flexibility: Willingness to work during event hours, which may include evenings and weekends, and to travel as needed.



Responsibilities:

  • Greet and assist visitors with inquiries related to COP29, including accommodation, transport, and other services.

  • Learn and operate the FAQ file to provide accurate and approved information about COP29 and related topics.

  • Provide personalized recommendations to enhance the visitor experience.

  • Ensure the availability of accurate and up-to-date information on city events, cultural activities, and tourist sites. Distribute information resources, brochures, maps, and guides to visitors.

  • Deliver exceptional customer service, ensuring all visitors feel welcome and valued.

  • Address visitor needs promptly and efficiently, resolving any issues that arise.

  • Maintain and organize information centre resources to ensure they are readily available and up to date.

  • Monitor the usage of materials and replenish supplies as needed.

  • Collect feedback from visitors and report on common inquiries and concerns to help improve services.


Requirements:

  • Eagerness and ability to learn quickly and adapt to new information.

  • Thorough knowledge of Baku’s cultural and historical places, logistics, accommodation, transport, and other services.

  • Excellent communication and interpersonal skills.

  • Proficiency in multiple languages, especially Azerbaijani and English.

  • Ability to work independently and as part of a team.

  • Prior experience in a customer service or visitor assistance role.

  • Experience working in large-scale events.

  • Ability to handle stressful situations calmly and efficiently.


Responsibilities:

  • Conduct performance evaluations and provide training to ensure team members are equipped with the necessary skills.

  • Train and test staff members on the COP29 FAQ.

  • Ensure the accuracy, relevance, and timeliness of the information provided by the centres.

  • Implement tools and processes that promote effective knowledge management and collaboration across departments.

  • Conduct regular on-site monitoring and audit processes to ensure the quality and accuracy of data centre operations.



Requirements:

  • Minimum of one to three years of experience in a related field.

  • Strong understanding of information management principles, systems, and tools.

  • Excellent leadership, communication, and interpersonal skills.

  • Proven ability to manage multiple projects and prioritize effectively.

  • Proficiency in information management systems and technology.

  • Experience working at international events or high-profile conferences.

  • Familiarity with the COP (Conference of the Parties) framework and requirements.

  • Understanding of the visitor experience.


Responsibilities:

  • Lead and mentor a team of outsourced call centre supervisors and agents.

  • Develop and implement strategies to optimise call centre performance, including call handling procedures, workflow management, and resource allocation.

  • Oversee the administration of the ticketing system to ensure efficient issue tracking, timely resolution of customer inquiries, and proper workflow integration across teams.

  • Train and test call centre agents on the COP29 FAQ.

  • Cooperate with the outsourced call centre company.

  • Monitor and analyse call centre data to identify opportunities for improvement and areas of concern.


Requirements:

  • Bachelor’s degree.

  • Minimum of two to five years of experience in call centre management, with at least one year in a senior or supervisory role.

  • Proven track record of leading and developing high-performing teams.

  • Strong analytical skills and the ability to make data-driven decisions.

  • Excellent communication, leadership, and interpersonal skills.

  • Knowledge of English and Azerbaijani.

  • Experience with customer experience management (CEM) or customer relationship management (CRM) systems.


Responsibilities:

  • Oversee the daily operations of the call centre to ensure efficient service delivery.

  • Develop and implement strategies to improve call centre performance and customer satisfaction.

  • Handle escalated customer issues and ensured resolution promptly.

  • Track customer queries and follow up to ensure timely resolution.

  • Prepare and present regular reports on call centre performance to senior management.

  • Collaborate closely with the customer support team to enhance overall customer satisfaction.

  • Ensure compliance with company policies and procedures.

  • Develop and maintain a positive and productive work environment.

  • Collaborate with other departments to ensure seamless customer service.


Requirements:

  • Bachelor’s degree.

  • Proven experience in a managerial role within a call centre environment.

  • Strong leadership and team management skills.

  • Excellent communication and problem-solving abilities.

  • Proficiency in using call centre software and tools.

  • Ability to analyse data and make informed decisions.

  • Proficiency in Azerbaijani and English.

  • Experience in multilingual call centres.

  • Knowledge of industry-specific regulations and standards.

  • Ability to handle high-pressure situations calmly and efficiently.

  • Ability to work night shifts.


The Airport Terminal Coordinator is responsible for coordinating the day-to-day operations of airport services at the terminals, ensuring that all guests receive impeccable service. This role involves coordinating various operations, including lost-and-found procedures and migration visa services, to facilitate smooth and efficient guest journeys.

Responsibilities:

  • Ensure that all guest journeys are delivered with the utmost professionalism, discretion, and attention to detail.

  • Address and resolve any issues or challenges related to the operations promptly and effectively.

  • Work closely with the airport’s Guest Services and other departments to ensure all services are integrated into the overall passenger experience.

  • Support the Airport Operations Manager with daily operations.

  • Maintain accurate records of all activities, including arrival and departure schedules, special requests, and incident reports.

  • Prepare regular reports on airport operations, highlighting key metrics, challenges, and areas for improvement.


Requirements:

  • Experience working with guests at the airport terminals is highly desirable (Airport Operations, Transport, Guest Services).

  • Previous large-scale event experience is essential.

  • Excellent communication and interpersonal skills, with the ability to interact effectively with guests and staff.

  • Strong organizational and problem-solving abilities, with attention to detail and a focus on delivering high-quality service.

  • Multilingual abilities are an advantage.

  • A flexible attitude and approach to work.

Join the Team

Contact Details: